As 2017 winds down and we look towards a promising new year, we’d like to share a few words from Q2’s founder Hank Seale about the future—and the amazing opportunities granted to all of us here at Q2.
“Who would’ve thought that a redneck little country kid could end up being involved with not just a technology company, but a technology company that’s going to change the financial industry?” asks Hank.
“It’s amazing to me,” he says. “It’s a huge opportunity. And it’s a joy in my life.” Hank goes on to express gratitude for the people he gets to work with and the importance of their shared work. “Think of what we get to do every day. And the legacy that we’re building. We’re going to change people’s lives in thousands of little communities, because we helped their community FI stay in business-—or to excel.”
“We’re going to bring to [digital banking] things that have never been there before,” says Hank. “It’s very exciting to me. To be in the position to change an industry is a once-in-a-lifetime opportunity.”
He finishes by saying he feels blessed to be at Q2 every day—and hopes the rest of the Q2 team does as well. It’s safe to say that we all share Hank’s sentiment—and his excitement for the future.
Watch the video below to hear it all straight from “the little country kid” helping to change an industry.
Happy holidays from all of us at Q2. We hope you’re also looking forward to all the promise, potential, and opportunity of 2018—and beyond.
This holiday season, we’re reflecting on our greatest asset—our people. In the video below, Q2 founder Hank Seale shares his thoughts on the individuals who best contribute to our growing business—as well as our approach to diversity.
Hank recalls that past business successes gave Q2’s founding team access to the very best people—but that they weren’t looking for talent alone.
“I don’t care that you’re a Harvard MBA or the smartest person in the room,” Hank says. “What I care about is your heart. Do you want to do the right thing? And do you want to work hard to do it? Those are the things that matter.”
Hank downplays the importance of growth and profitability—citing what matters most to him. “It’s that journey through life where you do the right thing, even when it’s not comfortable,” he says. “And then you look back and you’re proud of yourself for that.”
On diversity, Hank suggests that what’s most important is the range of viewpoints and experience. “What matters,” he says, “is the diversity of ideas and approaches and the way you view things. That’s what makes you make a better product.”
“People coming from other places have been exposed to great ideas and great ways of doing things,” he continues, “and we can’t ever get caught up in the idea that our way is better than everybody else’s, when it comes to things like developing in Waterfall versus Agile—or whatever. Those kinds of things will change over time. What’s not going to change are our principles.”
Watch the video to hear more of Hank’s thoughts on Q2’s people and the principles that guide us to work together in ways that are meaningful—and to deliver better products through diversity of ideas and approaches.
In the rush of the holiday season, it’s important to take time to reflect on what’s important. At Q2, we’re getting introspective about our mission and values. We’re reflecting on-and sharing-some of founder Hank Seale’s thoughts on our guiding principles.
“I think fundamental to our ability to compete over the long term has been our culture,” says Hank, “the way we treat people inside the company and outside the company.”
In the video below, watch Hank describe the common-sense principles that guide us to run our business the way we do, he says, “instead of trying to squeeze every last ounce of profitability out of it.”
“The passion that drives us,” Hank says, “is helping people. It’s about helping communities. And we’ve been very successful at helping community FIs save money, reach more people more efficiently, and deliver more services.”
He points to Q2’s charity work and mission. “We’re helping thousands of communities and the people in those communities,” he says, then paraphrases Q2’s CEO Matt Flake: “You may not come into this company with a passion for the community financial institution-you may not have even been in one in the last year. But that’s not what it’s all about anyway. It’s about helping people-and we’ve figured out that if we can help these financial institutions be successful, and we can help them create jobs, that’s how we’re helping people.”
Q2’s Ten Guiding Principles
- Do unto others as you would have them do unto you.
- Say what you do and do what you say.
- Success is 1% inspiration and 99% perspiration.
- Change is good.
- Integrity is doing the right thing when no one is looking.
- Communicate! If you don’t know, ask. If you don’t agree, say so.
- When in doubt, the customer is always right.
- Watch the pennies and the dollar will take care of themselves.
- The devil (or angel) is in the details.
- Hard work gets noticed. Results get rewarded.
To learn more about Q2’s mission, values, vision, and leadership visit our company page.
During this time of reflection and thanksgiving, we’re looking back to our beginnings and our mission. And we’re feeling very grateful that each of us here at Q2 gets to contribute every day to building stronger communities by helping community-focused banks and credit unions thrive in the digital age.
In the video below, Q2 founder Hank Seale reflects on our origins.
“Q2 was started with the idea of enhancing the strengths of community banks and credit unions,” Hank says, citing personal service, flexibility, and focus as those strong points. At the same time, he says, Q2 would minimize the challenges faced by community FIs—things like scale, liquidity, and regulatory impact.
He describes Q2’s drive to build better, data-rich user experiences for FIs. “We’re the face of all that information,” says Hank. “And that’s essentially all we do—but,” he says, “we do it really, really well. We do it better than anybody else.”
Hank outlines the 20-year vision of Q2 and how everything we do is geared towards helping community FIs compete with money center banks. Put simply, our focus is on understanding our customers’ needs and meeting them head-on—as a true strategic partner. This drives us to develop solutions that create deeper engagement between FIs and account holders—revealing opportunities for revenue growth and increased service adoption.
Watch below as Hank outlines the mission and the beginnings of Q2—from white-boarding initial ideas to how we’re now realizing our goal: changing the financial industry for the benefit of community FIs across the country.
To all the financial institutions that Q2 serves—we’re grateful every day for our partnership with you. Thank you for your trust, your business, and for the opportunity to collaborate in the shared work of strengthening our communities together.