Our Customers

Customers need to be able to trust their bank. Delivering digital banking that’s reliable and innovative can go a long way in building and keeping that trust. That’s why Columbia Bank trusts Q2. They help us deliver the right technology and experience to our customers.

Trustmark is growing, thanks to the exceptional banking experiences we bring to our consumer and business banking customers. Like us, Q2 has proven to be a partner who places the same importance on the customer experience–it’s reflected in Q2’s digital banking platform and its diligent, helpful staff.

At the end of the day, Q2 is a great partner for us. They help us develop a platform today that will help us tomorrow.

With the name Stanford, you have a brand of excellence. So, you must make sure you’re exceeding expectations. We must make sure that our partners can help us exceed expectations. And Q2 has helped us with that.

In a recent promotion, Georgia United leveraged SMART to target members who qualified for a balance transfer offer. Using a custom list to deliver members the right message at the right time, the successful two-month campaign resulted in over 500 balances transfer totaling more than two million dollars.

We looked at every solution available at the time and no other system solved all of our challenges. Q2 provided one integrated cross-platform solution that was easy and quick to rollout to both customers and staff with minimal disruption and little training.

We’re small enough to be nimble but we’re large enough to have the funds to spend on technology. And we don’t hesitate to spend on a product, like the Q2 Platform, that will meet our members’ needs and improve their lives.

The Q2 mobile banking app has really kept us relevant and competitive, so we can focus on our mission to improve our members’ financial well-being.

Pulling reports of ACH returns for monthly board meetings—something that would take me six or seven hours before—now takes 30 minutes.

It was really important that we had one solution that could be optimized for a large range of customers. We needed functionality for both small and large businesses.

Before Centrix, we had under 200 customers on positive pay. Now, with Centrix Exact/TMS™, we’re on boarding five or six new users a week. At last count, we had more than 760 users.

We were getting hammered by breaches. We had massive amounts of overtime and had to bring on temps. Now, with CentrixDTS™, a basic fraud case takes maybe ten minutes. It is so simple, very user-friendly.

Positive Pay file mapping used to take days—going back and forth to the client with an Excel file. Now it takes less than 10 minutes to do some mapping and that’s it.

CentrixDTS™ has been a godsend. We didn’t realize how much benefit it would bring. It’s led to process efficiencies, workflow improvements, and better staff alignment.

When we saw the Q2 Contextual PFM product—how robust it was and how much more it offered—we knew that our customers would just love it.

We think Q2 Contextual PFM will help be that bridge for the younger generation to say, ‘Oh, I can categorize my expenses with easy-to-understand icons that show me how I spend my money’.

The [Q2] marketing campaigns make it easier for us to increase our penetration in the online banking channels.

We chose Q2 because they are a true strategic partner, not just a vendor. They are continually innovating and progressing.

Since implementing the Q2 platform, we have doubled our online users in just two years.

We’ve increased our online banking adoption while significantly reducing customer service calls.

This was the first project of this magnitude in our company history rolled out on time, on budget and without any issues—it was a non-event.

Since implementing Q2, we have seen greater penetration [of our online channels], partially because our internal team has more confidence in the product, and is quicker to sell/recommend it.

This has been the most successful 3rd party partnership that my company has ever had and I value having been an integral part of developing the relationship.