Our Customers

There are two compelling reasons, among others, that we chose Q2. When we looked at customization capabilities and cost, Q2 was more attractive than many other digital platform providers. Next, the fact that there’s one code for desktops and mobile devices helps us deliver consistently good digital banking experiences, make easy updates, and improve efficiencies.

When I’m reading an article about something that’s coming—some new piece of technology— I don’t have to call Q2 and ask if they’re thinking about this, because I know that their team is already working on it.

It’s a fallacy that community banks don’t have the technology that the bigger banks have. We prove it wrong every day.

We found that members are much more likely to donate, while they’re in online banking—with just the click of a mouse—to whatever cause we’re raising funds for.

The Q2 Platform enables us to be a one-stop shop for the memberfacing experience. The trend is less and less face time with members—and that’s not going to change anytime soon—so, really, a positive, seamless and safe online and mobile experience is not just a ‘nice-to-have’, it’s mission-critical.

Trustmark is growing, thanks to the exceptional banking experiences we bring to our consumer and business banking customers. Like us, Q2 has proven to be a partner who places the same importance on the customer experience–it’s reflected in Q2’s digital banking platform and its diligent, helpful staff.

At the end of the day, Q2 is a great partner for us. They help us develop a platform today that will help us tomorrow.

In a recent promotion, Georgia United leveraged SMART to target members who qualified for a balance transfer offer. Using a custom list to deliver members the right message at the right time, the successful two-month campaign resulted in over 500 balances transfer totaling more than two million dollars.

We looked at every solution available at the time and no other system solved all of our challenges. Q2 provided one integrated cross-platform solution that was easy and quick to rollout to both customers and staff with minimal disruption and little training.

We’re small enough to be nimble but we’re large enough to have the funds to spend on technology. And we don’t hesitate to spend on a product, like the Q2 Platform, that will meet our members’ needs and improve their lives.

The Q2 mobile banking app has really kept us relevant and competitive, so we can focus on our mission to improve our members’ financial well-being.

Pulling reports of ACH returns for monthly board meetings—something that would take me six or seven hours before—now takes 30 minutes.

It was really important that we had one solution that could be optimized for a large range of customers. We needed functionality for both small and large businesses.

Before Centrix, we had under 200 customers on positive pay. Now, with Centrix Exact/TMS™, we’re on boarding five or six new users a week. At last count, we had more than 760 users.

We were getting hammered by breaches. We had massive amounts of overtime and had to bring on temps. Now, with CentrixDTS™, a basic fraud case takes maybe ten minutes. It is so simple, very user-friendly.

Positive Pay file mapping used to take days—going back and forth to the client with an Excel file. Now it takes less than 10 minutes to do some mapping and that’s it.

CentrixDTS™ has been a godsend. We didn’t realize how much benefit it would bring. It’s led to process efficiencies, workflow improvements, and better staff alignment.

When we saw the Q2 Contextual PFM product—how robust it was and how much more it offered—we knew that our customers would just love it.

We think Q2 Contextual PFM will help be that bridge for the younger generation to say, ‘Oh, I can categorize my expenses with easy-to-understand icons that show me how I spend my money’.

The [Q2] marketing campaigns make it easier for us to increase our penetration in the online banking channels.

Since implementing the Q2 platform, we have doubled our online users in just two years.

We’ve increased our online banking adoption while significantly reducing customer service calls.

This was the first project of this magnitude in our company history rolled out on time, on budget and without any issues—it was a non-event.

Since implementing Q2, we have seen greater penetration [of our online channels], partially because our internal team has more confidence in the product, and is quicker to sell/recommend it.

This has been the most successful 3rd party partnership that my company has ever had and I value having been an integral part of developing the relationship.