Q2 leverages machine learning to identify fraudulent activity before a transaction ever occurs

Q2 Patrol analyzes past login behavior and more to detect high-risk non-transactional fraud

AUSTIN, Texas (March 16, 2017) – Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions, announced today the release of Q2 Patrol, an event-driven validation product designed to mitigate certain high-risk non-transactional fraudulent activity.

Q2 Patrol utilizes behavioral machine learning to identify potentially fraudulent digital banking sessions. It analyzes past login behavior and device details, including IP addresses, geolocation, device type, time stamps and more to create a digital footprint for each end user.

“Attempting to identify fraud using a single-layered security approach is becoming more difficult,” said Bob Michaud, chief security officer at Q2. “Q2 Patrol’s multi-layered, proactive security monitoring enables FIs to better understand their customers’ risk levels while empowering end users to take a bigger role in their account security without sacrificing convenience.”

The added layer of insight provided by Q2 Patrol delivers a better digital banking experience by:

  • Requiring end users to further authenticate a digital banking session if that session is deemed suspect based on abnormal behavioral login and device detail.
  • Providing regular reporting to FIs for regulatory compliance and risk reduction.
  • Supplying session details in the user interface to better involve customers in their own account safety.

Many cases of illegal digital banking activity involve fraudulent sessions before a transaction even occurs. Q2 Patrol prevents fraudsters from executing those preliminary actions-such as changes to security preferences or addresses, updates to user profiles, authorization of external transfers and changes to alert settings-that serve as indicators for a potentially fraudulent transaction. Q2 Patrol then requires the end user to authenticate that action via a token or secure access code.

Q2 Patrol is a member of the Q2 Secure product suite and works in conjunction with but separately from Q2 Sentinel-formerly known as Q2 Risk and Fraud Analytics-which identifies fraudulent transactions in near-real time.

Q2 Patrol is available to all Q2 Platform clients, including those already utilizing Q2 Sentinel. For more information on Q2, visit www.q2ebanking.com.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

Q2 Platform delivers enhanced accessibility for people with disabilities

Industry-leading digital banking platform enriched to meet WCAG 2.0 AA standards for accessibility of web applications

AUSTIN, Texas (March 9, 2017) – Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions (FIs), announced today the ongoing development of UUX Accessibility, a modification to the Q2 Platform that meets current Web Content Accessibility Guidelines (WCAG) 2.0 AA success criteria for accessibility of web applications for people with disabilities.

To prepare for the future implementation of Americans with Disabilities Act titles II and III, public entities are encouraged to follow the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 AA to provide a single, shared standard for web accessibility worldwide.

“The Q2 Platform and our unique unified user experience is a key driver in helping our clients stand apart in the marketplace and we believe the accessibility of the Q2 Platform is essential for all our clients’ account holders to properly maintain their financial health, regardless of whether they have a disability,” said Coy Joyner, senior vice president of product and design at Q2. “We want to make sure our clients have the tools and resources they need to provide a seamless experience for all customers from the moment they access an FI’s website to the moment they log out of the platform.”

Q2-which has already implemented voice and text banking to the Q2 Platform-is working with accessibility experts to enhance the solution for people with disabilities through a host of updates across all devices, in-line with the WCAG standards, including:

  • Increasing support for screen-reader technology;
  • Providing enhanced navigation for keyboard users;
  • Color-contrast enhancements.

In addition to the accessibility update, Q2 also offers Composer, a content management system that enables clients to easily and flexibly design public-facing websites that aim to meet WCAG-conformance and provide a cohesive brand and user experience for current and prospective customers, including those with disabilities.

While Q2 is not able to officially certify or declare a website WCAG-compliant, the company offers its clients several consulting options and various degrees of assistance in design and web development, including Composer, for WCAG 2.0 AA standards. For more information, visit www.q2ebanking.com.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

Q2 Holdings hosts annual client technology conference for financial professionals

CONNECT welcomes keynote speakers Michael Rogers and Carey Lohrenz to discuss new technologies shaping the tomorrow of banking

AUSTIN, Texas (Feb. 27, 2017) – Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions, announced today that its annual client conference, CONNECT, will feature keynote speakers Michael Rogers, an internationally known futurist and columnist, and Carey Lohrenz, the first female F-14 Tomcat fighter pilot in the U.S. Navy. CONNECT takes place from April 2 to April 5.

Hosted at La Cantera Resort & Spa, part of the Destination Hotels collection, in San Antonio, Texas, CONNECT is designed for executive, operations, IT, marketing and business development teams across banks, credit unions and other fintech partners. The conference, with the 2017 theme “Delivering Today, Shaping Tomorrow,” provides cross-organizational strategies and insights into new product developments and industry trends as well as practical guidance for business implementation to help Q2 customers compete to win.

Keynote speaker Michael Rogers is an internationally known futurist, author, speaker and technology pioneer who most recently served as futurist-in-residence for The New York Times. He also writes the popular Practical Futurist column for MSNBC and is a best-selling novelist whose fiction explores the human impact of technology.

As the first female F-14 Tomcat fighter pilot in the U.S. Navy, Carey Lohrenz is used to working in fast-moving, dynamic environments where inconsistent execution can cause catastrophic results. In her motivating and engaging keynote presentation, Lohrenz will share her fascinating experiences operating in one of the world’s most challenging environments- the deck of an aircraft carrier.

CONNECT offers collaborative client opportunities, breakout sessions and additional keynotes led by Q2 President Odus Wittenburg, CEO Matt Flake and their executive team.

For the full CONNECT agenda and information on how to register, visit https://connect.q2ebanking.com.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

About La Cantera Resort & Spa
La Cantera Resort & Spa, part of the Destination Hotels collection, is situated on a 550 acre tranquil oasis near the city’s finest attractions including shopping, dining, amusement parks, the River Walk and Hill Country adventures. Discover inspiring settings at the resort’s five sparkling pools, two championship golf courses, Loma de Vida Spa & Wellness – a 25,000 sq. ft. destination spa and nine incredible dining options. La Cantera Resort & Spa presents an unparalleled level of relaxed sophistication. The 496-room resort offers an exclusive club level and pool for guests 21 and over, private pool cabañas, activities for young travelers and an insightful concierge staff to help uncover authentic San Antonio experiences. An all-new adventure awaits, reserve online at www.destinationhotels.com/la-cantera-resort-and-spa or call (855) 499.2960. Follow us on Twitter: @LaCanteraResort. Follow us on Facebook: LaCanteraResort.

Q2 Holdings Launches Groundbreaking Data Analytics Platform

Q2 SMART utilizes machine learning and statistical analysis to unlock actionable customer insights to drive improved targeting, products, growth and revenue across channels

AUSTIN, Texas (Dec. 5, 2016) – Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions (FIs), announced today the availability of Q2 SMART, a targeting and messaging platform that empowers FIs to unlock actionable customer insights and engage account holders at unprecedented levels.

Built from the ground up by Q2 data scientists, Q2 SMART utilizes machine learning and unique statistical analysis to identify behavioral “traits” that help FIs anticipate customers’ needs and engage account holders with better, more fitting product recommendations.

“Q2 SMART strikes the balance in an FI’s struggle to reconcile the need for a data analytics platform with the reality of a constrained operating budget,” said Adam Anderson, chief technology officer at Q2. “We do all the heavy lifting for you – what was once a mountain of untapped customer data is now the key to identifying real account holder needs that will ultimately drive new conversations across digital channels as well as growth and revenue opportunities for community FIs.”

Q2 SMART is the only recommendation engine of its kind with several key differentiators:

  • A multichannel approach to behavioral targeting that allows FIs to target multiple customer touchpoints, based on customer behavior, making it easy for FIs to create new custom campaigns, conversations and offers based on specific user behaviors rather than just demographics.
  • A recommendation engine that uses Q2-developed machine learning algorithms to determine which products an account holder is more likely to adopt.
  • The same machine learning techniques that power the recommendation engine also analyze customer deposit and payment patterns to recognize uncharacteristic balances or behavior at any given time.
  • Q2 SMART integrates seamlessly into the Q2 Platform, presenting behavioral user data into clear metrics, graphs and charts that are updated daily and are easily understood through an intuitive user interface.

Q2 SMART was also designed in close partnership with Q2 customers. More than 40 institutions have assisted in Q2 SMART’s development process over two years, with hundreds of interactions guiding the design team to the existing feature set.

The result is a platform integration that uses data as a competitive advantage to drive institutional growth by delivering the most relevant and customized message possible to the right customer at the right time without additional burden on IT, marketing or other FI resources.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

Q2 Holdings receives two HOW In-House Design Awards

Q2 marketing team wins in Outstanding Achievement category for “Architecture Box” direct-mail campaign and Merit category for CONNECT 16

AUSTIN, Texas (Dec. 19, 2016)—Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions, announced it has received two HOW In-House Design Awards for merit and outstanding achievement.

The HOW In-House Design Awards recognize the best creative work produced by designers performing in-house work for corporations, associations and organizations. Q2’s in-house creative services team was recognized with two of 88 awards that were selected from more than 800 entries.

 

Connect

 

Q2’s marketing team received an Outstanding Achievement award for its “Architecture Box,” a direct-mail campaign that analogized a wooden skyscraper to Q2’s software and product offerings, using blueprints to simply communicate a complex and technical idea that would resonate with C-suite executives.

The team also received a Merit award for CONNECT 16, Q2’s annual client conference designed to provide insight into its current and future strategy to empower its financial institution customers to scale and grow.

“A marketing piece as good as any outside agency or design firm would have dreamed up, the Q2 Architecture Box helps deliver a technical message in an easy-to-understand way that surely resonates with the C-suite executives it is targeted for,” said judge Andy Brentis, president of the board at InSource. “From the blueprint-like design metaphor to the keepsake-worthy wooden box, the materials present Q2’s strategic architecture platform in a creative and attractive package that certainly garners a call to the sales team.”

 

Q2 Platform, Architecture

 

HOW’s editorial and design team, represented by Brentis; Shani Sandy, executive creative director at S&P Global and digital lead at InSource; and Vanessa Dewey, art director at Mattel Inc., selected winning projects that demonstrated an ideal mix of concept, strategy and execution. Entries were judged by business category and by the degree to which the design achieved stated business goals. 

All Merit and Outstanding Achievement winners will be featured in the Winter 2016 issue of HOW magazine and will be spotlighted on HOWdesign.com.

About Q2 Holdings, Inc.

Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

About HOW

 Founded in 1985, the HOW brand began its life as a print magazine. Today, the brand still includes an award-winning design magazine, but has grown to encompass a host of other products and events, including several design competitions, HOW U’s online design courses, design books (available at MyDesignShop.com) and more. Whether you work for a design firm, for an in-house creative department or for yourself, it’s our mission to serve the business, creativity and technology needs of graphic designers.