Q2 Streamlines Processing for Financial Institutions with New Interface for Visa DPS Disputes

Q2’s interface for Visa DPS using industry-leading CentrixDTS™ decreases costs associated with transaction dispute resolution between card processor and financial institutions

AUSTIN, Texas (July 20, 2017) — Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions (FIs), announced today the launch of its interface for Visa DPS Disputes using the Centrix Dispute Tracking System (CentrixDTS™).

CentrixDTS™ simplifies the dispute resolution process and delivers unmatched efficiency and ease of use for FIs for both fraud and non-fraud transaction disputes. The industry-leading case management and Regulation E compliance platform automates what were previously manual processes and workflows through online forms, paperless workflows, automated letters and integration into FI core processing systems. By enabling FIs to initiate a dispute inside the new interface for Visa DPS Disputes, dispute details and related forms are electronically passed to Visa DPS —the world’s largest processor of Visa debit transactions —thus increasing efficiency throughout the entire resolution process. Manual data entry into Visa DPS is no longer needed.

“Far too many institutions spend too much time manually processing disputes, often performing duplicate data entry to track them, both at the FI and with their card processors,” said Tim Schnell, general manager and senior vice president of Centrix Solutions. “When combined with the automated tracking capability of CentrixDTS™, the interface significantly reduces the effort required when opening cases with Visa DPS.”

For Gesa Credit Union, the Visa DPS interface is necessary to maintain operational efficiency. “With the constant increase in the number of transactions being reported as fraud, having an efficient process will be key in keeping the work manageable without having to add additional staff,” said Cheryl Brown, vice president of operations and program management at the $1.6 billion-asset institution, headquartered in Richland, Washington. “Using CentrixDTS™ from the beginning of a claim all the way through the processing of a chargeback will significantly improve the workflow and efficiency of our processing.”

CentrixDTS™ is a product of Centrix Solutions, a Q2 company. Centrix’s products are designed to empower FIs with products and services to help detect fraud, manage risk and simplify compliance. For more information on CentrixDTS™, visit www.q2ebanking.com/centrix or visit www.centrixsolutions.com.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

Q2 wins NAFCU Services Innovation Award for groundbreaking data analytics platform

AUSTIN, Texas (June 14, 2017) — Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions, announced today the receipt of the 2017 Innovation Award from NAFCU Services for Q2 SMART, a targeting and messaging platform that empowers FIs to unlock actionable customer insights and engage account holders at unprecedented levels using cutting edge behavioral analytics and machine learning technology.

The Innovation Award is the credit union industry’s most recognized awards competition for groundbreaking solutions. The annual competition highlights outstanding innovations that help credit unions thrive in an increasingly saturated financial services market. Q2 was selected for its Q2 SMART solution that advances the credit union industry.

“We are honored to receive an Innovation Award from NAFCU for the implementation of Q2 SMART,” said Matt Flake, CEO of Q2. “Q2 remains at the forefront of banking innovation, and Q2 SMART is a crucial tool for credit unions to deploy to unleash the power of their members’ data. What was once a mountain of untapped customer data is now the key to more meaningful conversations and growth with members.”

Built from the ground up by Q2 data scientists, Q2 SMART utilizes machine learning and unique statistical analysis to identify behavioral “traits” that help FIs anticipate customers’ needs and engage customers with better, more fitting product recommendations.

“An esteemed panel of judges chose Q2 SMART for its measurable impact on the credit union industry,” said Randy Salser, president of NAFCU Services. “This Innovation Award is yet another example of why innovative credit unions are choosing to partner with Q2.”

Dan Berger, NAFCU president and CEO, honored Q2 during the general session at NAFCU’s Annual Conference and Solutions Expo. For more information on the Innovation Awards, visit www.nafcu.org/innovationawards.

For more information on Q2 and Q2 SMART, visit www.q2ebanking.com.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

About the NAFCU Services Innovation Awards:
NAFCU Services Corporation is a wholly-owned subsidiary of the National Association of Federally-Insured Credit Unions (NAFCU). NAFCU Services exists to connect innovative credit unions to the best industry partners. Our Preferred Partner Program has been supporting credit union success for over 40 years. Credit unions rely on NAFCU Services and our Preferred Partners for superior solutions in areas such as technology, security, risk management, operations, insurance, payments, and more. Combined, our partners’ products serve virtually 100% of all credit unions. NAFCU Services selects only those companies that are highly qualified industry leaders, so that credit unions gain access to a vetted portfolio of providers they can trust. For more information, visit www.nafcu.org/nafcuservices and follow on Twitter.

Q2 announces Q2 Open, a modern API portfolio powering next-generation financial services

AUSTIN, Texas (June 13, 2017) — Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions (FIs), announced today the launch of Q2 Open, a new portfolio of open API financial services.

Any organization looking to provide financial services-financial institutions, fintech companies and leading brands-can utilize Q2 Open to develop and enhance their own financial apps and tools.

“Our mission is to strengthen financial institutions, and as our industry evolves, our clients need new ways to deliver innovative financial services,” said Matt Flake, CEO of Q2. “Q2 Open is designed to make it easier, faster and more cost-effective to develop digital financial tools and represents meaningful opportunities for financial institutions and fintechs to partner and drive new growth.”

Q2 Open is comprised of four services consumed through open APIs, which allow development-capable organizations to build front-end interfaces and experiences on top of Q2 Open’s existing technology infrastructure.

Services include:

  • Q2 Debit, which enables federally insured checking account creation into applications and offers branded debit cards integrated into Visa or MasterCard rails.
  • Q2 Save, which offers fully functional, compliant and cost-effective savings accounts with account and routing numbers inside an application.
  • Q2 Ledger, which provides ledgering functionality for “For the Benefit Of” (FBO) accounts-an alternative to traditional checking and savings accounts.
  • Q2 Biller Direct, which aggregates users’ bills and payments into a single view, enabling bill presentment, aggregation and bill pay functionality into their applications.

Q2 Open is already powering several fintech brands and apps, including Qapital-a leading savings app featured in The New York Times, Fast Company, Wired, Forbes and more. Today, Qapital uses Q2’s APIs for its goal-based savings app, which serves more than 300,000 users.

“We’ve been impressed by Q2 and the Open portfolio,” said George Friedman, CEO of Qapital. “Our young audience expects us to be on the cutting edge of digital banking innovation. The Q2 Open APIs enable our team of creators, designers and developers to rapidly deliver new features in our app-allowing us to build a product that our customers really love.”

Qapital recently expanded and extended its relationship to further leverage the Q2 Open portfolio, and will use Q2’s open APIs to deploy new cornerstone features—including a Qapital debit card—in the coming months.

The Q2 Open portfolio has been developed and released by Q2 Labs, an innovation-focused team within Q2. For more information, inquiries and opportunities regarding Q2 Open, please visit www.Q2ebanking.com/api.

About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.

About Qapital
Qapital is the leading personal finance app committed to helping everyday people achieve their goals. Founded in 2012 by George Friedman and Erik Akterin, the platform leverages behavioral economics to bridge the gap between intention and action when it comes to money management by making saving as seamless and enjoyable as spending. The app’s goal-driven approach encourages users to save for things they aspire for, like a vacation, wedding, or down payment on a home, by turning everyday habits and guilty pleasures into opportunities to save — without even thinking about it. Qapital is also the only personal finance app that employs IFTTT (If This Then That) technology, allowing users save money by using their favorite apps, such as posting a photo to Instagram or reaching a target on Fitbit. Based in New York and Stockholm, Qapital is funded by investors including Northzone, Industrifonden, Anthemis Exponential Ventures, Rocketship VC, and Entrée Capital.