June 10, 2016
Q2, a leading provider of enterprise solutions for secure virtual banking, together with Urban Partnership Bank, today announced the successful implementation of upbAnywhere for online and mobile banking. Using the Q2platform, Urban Partnership Bank account holders can now securely access their bank accounts and manage money whenever and wherever they want using a computer, tablet or mobile phone.
“It’s a whole new world in retail banking,” said Brian K. Jones, director of virtual banking products and services at Urban Partnership Bank. “Account holders increasingly want the option to bank on their terms, without having to make a trip to a physical location. By partnering with Q2 on the implementation of upbAnywhere, we are delivering a state-of-the-art virtual banking alternative that we believe will appeal to these customers.”
Establishing relationships with businesses and individuals who have limited access to or choose not to use conventional banks is integral to Urban Partnership Bank’s mission. With Q2’s technology, Urban Partnership Bank is now better able to deliver on its promise of providing convenient, round-the-clock banking for the underserved and under-banked populations of Chicago and Detroit, including members of the Millennial Generation.
“The continued adoption of mobile technology and capabilities in financial services has tremendous appeal, particularly to younger adults,” said Greg McBride, a senior financial analyst with Bankrate.com in North Palm Beach. “Mobile and online are the preferred channels through which millennials prefer to bank, so functionality in this area is key to reaching that market segment.”
As a national leader in the financial tech industry, Q2 helped Urban Partnership Bank implement a virtual banking platform with the following customer-centric features:
Anytime, Anywhere Access: Account holders never have to worry about bank hours or bank locations. With upbAnywhere at www.upbnk.com, the new virtual banking platform from Q2, they can manually pay bills online or set up automatic bill payments for even greater convenience.
Easy to Use: Account holders can easily check balances, view recent transactions and transfer funds between accounts using a computer or mobile device. Plus, with a few clicks, transferring funds between banks is easier than ever.
Mobile Banking: With upbAnywhere, Urban Partnership Bank account holders have instant access to mobile banking in addition to online banking. Customers can now manage their money securely from their mobile devices, taking convenience to a whole new level.
Better Record Keeping: Urban Partnership Bank customers can opt to receive statements and correspondence online, reducing paper usage and accumulation and minimizing the risk of lost statements. And with account information available 24x7x365, customers always know where they stand.
“As a community development bank, we rely on customers’ deposits to help fund opportunities that create new jobs, transform neglected and vacant homes into quality, affordable housing and reinvigorate people’s lives,” said Jones. “So when customers bank with us online, they’re laying the foundation for building stronger, healthier urban communities and a better future. Working with a proven innovator like Q2 on upbAnywhere allows us to offer a great product that will help attract more customers and amplify our impact in these local communities. Today, we’ve made big steps toward making an even bigger difference in the lives of our customers.”
“Urban Partnership Bank has an amazingly acute understanding of their account holders and their preferences. They came to us eager to implement a unified online and mobile experience that would allow them to engage with customers on a whole new level,” said Matt Flake, CEO and president of Q2. “Urban Partnership account holders are no longer constrained by bankers’ hours or limited by access to a brick and mortar establishment. It’s a pleasure to help a progressive bank provide a branded offering that delivers a customer experience that is consistent and secure across all digital channels.”
About Urban Partnership Bank
Urban Partnership Bank is an FDIC-insured, full-service, community development bank with $1 billion in assets. Established in 2010, its mission is to make a difference every day: building vibrant urban neighborhoods, promoting economic and environmental sustainability and creating long-term success for its communities and the bank. Urban Partnership Bank enhances the wellbeing of the communities where it operates by providing financial services to typically underserved individuals, businesses, foundations, faith-based and other nonprofit organizations in distressed urban communities. Urban Partnership Bank is a catalyst for development opportunities that strengthen neighborhoods and create economic opportunities. For more information, visit www.upbnk.com.