Trustmark National Bank recognized for superior customer satisfaction after conversion to Q2 Platform
J.D. Power study cites Trustmark customer service as “among the best” in South Central region
AUSTIN, Texas (Oct. 24, 2016)—Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of secure, cloud-based virtual banking solutions for community-focused financial institutions (FIs), announced today its client, Trustmark National Bank, was recognized for exceptional customer satisfaction in the J.D. Power 2016 U.S. Retail Banking Satisfaction StudySM.
The study is based on responses from more than 75,000 retail banking customers of more than 130 of the largest banks in the United States regarding their experiences with their retail banks.
“When Trustmark was searching for a new digital banking vendor, we knew we needed a mobile-responsive platform that would provide a seamless experience for our account holders across all devices,” said Joe Gibbs, director of customer experience at Trustmark. “Since our conversion to the Q2 Platform, our mobile usage has doubled and we’ve seen a significant drop in call volume as a result of Q2’s unified user experience. Our customers now have a clear view to their accounts that they can access easily and securely from any device.”
Trustmark, which has $12 billion in assets, implemented the Q2 retail banking platform in May 2015. The Q2 Platform is designed to help FIs meet all of their digital banking needs with a single piece of software. Q2’s focus on providing a unified user experience enables account holders to bank anywhere, any time and on any device.
“The Q2 and Trustmark teams approached this implementation with the account holder experience top-of-mind,” said Odus Wittenburg, president of Q2. “Trustmark is committed to providing the most advanced digital banking platform to its customers now and in the future. With the flexibility of the Q2 Platform, our teams can continue to work together to nurture and evolve the account holder experience as their needs grow and change over time.”
“The customer satisfaction leaders in retail banking excel by hitting the sweet spot of providing a great digital experience backed by personal service,” the study noted.
About Q2 Holdings, Inc.
Q2 Holdings, Inc. (Q2) is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and dedication to empowering community-focused banks and credit unions with digital banking solutions that help them stand apart, scale smart and grow beyond with retail and commercial account holders. Q2’s solutions are designed to deliver a compelling, secure and consistent user experience on any device and enable customers to improve account holder retention and to create incremental sales opportunities. To learn more about Q2, visit www.q2ebanking.com.
Trustmark Corporation (NASDAQ:TRMK) is a diversified financial services company headquartered in Jackson, Mississippi with 194 offices in Alabama, Florida, Mississippi, Tennessee and Texas. Trustmark provides banking, wealth management and insurance solutions through its subsidiaries, including Trustmark National Bank, Trustmark Investment Advisors, Inc., and Fisher Brown Bottrell Insurance, Inc. Visit www.trustmark.com for more information.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility have established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com/ratings.
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