Thomaston Savings Bank Selects Q2ebanking For Its Unified Platform, User Experience
Bank shifts to Q2ebanking for robust security features, seamless core integration.
AUSTIN, Texas, Feb. 12, 2013 — Q2ebanking, a provider of highly secure electronic banking solutions for banks and credit unions throughout the U.S., announced today that Connecticut-based Thomaston Savings Bank selected its full suite of ebanking solutions to deliver a unified platform as well as consistent, easy-to-use interface to its retail and commercial customers. In conjunction with a technology review and the selection of COCC for its new core system, Thomaston Savings also sought to add an ebanking solution that would seamlessly integrate with the new platform, eliminate the disparate, siloed e-channels previously used and provide the highest level of security. After much evaluation, Q2ebanking’s scalable, single platform proved the best fit to deliver an improved user customer experience while adding internal efficiencies. “As we explored options to upgrade our ebanking solution, it quickly became evident that Q2ebanking offered the most innovative technology and a much more consistent, convenient user experience,” said Stephen Lewis, CEO and president of Thomaston Savings Bank. “Our IT team took a deep look at Q2ebanking’s architecture and was extremely impressed with the company’s proactive, ongoing security measures and methods for protecting customer data. Regulations are a moving target; however, we are confident that Q2ebanking stays on top of the changes and sets a high bar for compliance, which we value greatly.” For more than 138 years, Thomaston Savings Bank has helped support the goals, dreams, and futures of its customers by providing financial services of the highest quality and value. As part of the bank’s vision for the future of community banking, the bank will implement Q2ebanking’s entire platform including online, mobile and voice banking as well as bill pay services. The integrated solution enables both retail and commercial customers to use the same platform, therefore enjoying identical experiences. The e-channel will also support the bank’s back office by allowing employees to manage just one interface and point of administration, resulting in fewer redundancies and more efficient operations. “Proactively planning for the future and how it will engage customers established the need for Thomaston to assess its ebanking strategy,” said Matt Flake, CEO and president of Q2ebanking. “Shifting to the Q2 platform will enable the bank to avoid the complex, separate channels it once had to manage, while improving internal efficiencies and security objectives. We look forward to providing Thomaston Savings with the online and mobile banking tools that provide a better customer experience, engage both retail and business customers and empower them to conveniently transact at any time, from any location.”