TDECU Adopts PSCU Financial Services’ Electronic Banking Platform

January 11, 2010

TDECU Adopts PSCU Financial Services’ Electronic Banking Platform

Credit Union Converting 37,000 Online Banking Users, Offering Mobile Banking For First Time

ST. PETERSBURG, FL, Jan. 11, 2010 – TDECU, one of Texas’ strongest financial institutions, has contracted with PSCU Financial Services for its Electronic Banking suite that includes online and mobile banking platforms. TDECU will migrate its 37,000 online banking members from a previous online platform, and will offer mobile banking for the first time. The cooperative’s Total Member Care will provide 24/7 one-stop support for users of online banking and bill payment platforms, since the credit union also uses the PayLynx platform. “We selected the cooperative’s electronic banking platform because of its advanced features, flexibility and 24/7 support from their Total Member Care representatives,” said Steve Stevens, the credit union’s Vice President of eCommerce. “Our members are able to use our web site or call member care to resolve a question or problem at any time of the day or night. This is important to TDECU as we believe personal service is essential to achieving long-term member loyalty.” Advanced features of the Electronic Banking platform include:

 Secure messages and customizable account alerts that notify members by phone and e-mail of important account changes  Ability to send online wire transfers to other businesses or individuals who are not TDECU members

 Consistent data is presented to members in both the online and mobile channel, and members can use the same identification and password in both places

 User-friendly navigation provides access to members’ most commonly requested banking information on the overview page just after login.

TDECU automatically enrolls new members in its online banking application when they open an account. The cooperative’s new online banking site is integrated with the credit union’s web site so that members can conduct online banking and go to different areas of the TDECU site to look at product information or check rates—without any change in the user interface. “Integrating a full set of self-service features, including mobile access into an online banking platform is a competitive advantage for credit unions and enhances their ability to attract and serve all age groups, especially young adults,” said David J. Serlo, President and CEO, PSCU Financial Services. “Our platform provides a rich feature set for online and mobile users, while maintaining the branding and ‘look and feel’ of the credit union web site.” Credit unions can find more information about the cooperative’s Electronic Banking solution by visiting