CentrixDTS Integration with DocuSign Further Streamlines Transaction Dispute Resolution for Financial Institutions
AUSTIN, Texas (Nov. 14, 2018)
—Q2 Holdings, Inc.
(NYSE:QTWO), a leading provider of digital banking solutions for financial institutions (FIs), announced today the launch of its Centrix Dispute Tracking System (CentrixDTS™) interface for DocuSign. The integration will further streamline dispute resolution for financial institutions by automating electronic signatures on any dispute form.
CentrixDTS is the industry leader in dispute case management, eliminating manual tracking for both fraud and non-fraud transaction disputes. DocuSign’s System of Agreement Platform
connects the world’s leading e-signature technology to every other aspect of the agreement process, improving how agreements are prepared, signed, enacted and managed. Through the integration, FIs can streamline the resolution process by electronically capturing a customer’s signature on the dispute form, which then automatically attaches the signed form to its case inside the CentrixDTS platform.
“We’re proud to partner with DocuSign, known and trusted around the world for its secure, cloud-based platform,” said Tim Kindschuh, CentrixDTS product manager. “When combined with the automated tracking capability of CentrixDTS, the DocuSign interface greatly simplifies the dispute resolution process. With many fraud claims coming in via the online channel and into the call center, our clients have been asking for a way to capture customer signatures electronically on dispute forms. DocuSign is the natural solution to meet those needs.”
For Austin, Texas-based A+ Federal Credit Union, the integration is necessary to maintain operational efficiency and streamline dispute processes for members.
“The CentrixDTS and DocuSign integration has equipped us with another tool to provide a superior member experience,” said Jason Swoboda, assistant vice president of fraud and ePayments at A+ FCU. “Providing members the option to have a document sent and signed electronically enables the case to process faster. It is safe, convenient, and members enjoy the benefit of resolving the dispute digitally rather than making a trip to the branch.”
With DocuSign, organizations achieve faster speed to results, lower cost, increased security and compliance, and better customer experiences. In terms of sheer speed, 83 percent of all successful transactions on the DocuSign platform in 2017 were completed in less than 24 hours, and 50 percent within 15 minutes—compared to the days or weeks common to traditional methods. Companies that use DocuSign also eliminate the challenges of faxing, scanning, emailing, mailing, couriering or other manual activities associated with the agreement process. And companies realize an average of $36 of incremental value (with a typical range from $5 to $100 per document depending on use case) per transaction when they deploy DocuSign versus their existing paper-based processes.
“As DocuSign continues to grow, we are pleased to have Q2 join our base of more than 425,000 customers and hundreds of millions of users across 188 countries,” said Mark Register, SVP of business development and channels at DocuSign. “Q2 is accelerating DocuSign’s System of Agreement Platform and eSignature solution for more companies around the world so they can achieve all of the benefits of the fully digital business.”
CentrixDTS is a product of Centrix Solutions, a Q2 company. Centrix products are designed to empower FIs with the tools they need to detect fraud, manage risk and simplify compliance. For more information on CentrixDTS, visit www.q2ebanking.com/centrix
About Q2 Holdings, Inc.
Q2 is a secure, cloud-based digital banking solutions company headquartered in Austin, Texas. Since 2004, it has been our mission to build stronger communities by strengthening their financial institutions. Our digital banking solutions for deposits, money movement, lending, leasing, security and fraud enable financial institutions to deliver a better financial experience to their account holders. Our bank and credit union customers, along with emerging financial services providers, also benefit from actionable data analytics and access to open technology tools. To learn more about Q2, visit www.q2ebanking.com