After the market crash 2008 (and the following recession), the financial services industry found itself challenged by shrinking consumer trust, increasing regulation, and a free fall in the rate of bank charters. Compounded by a wave of competitive growth funded by private equity, a new financial ecosystem—with new opportunities—was formed. Discover how industry participants are removing friction from onboarding, monetizing deposits, reducing risk, and more.
While cybersecurity solutions struggle to keep up with increases in fraud, FIs find themselves inundated with disputed transactions—particularly when large breaches occur. Making matter worse, many FIs are using outdated, labor-intensive, paper-based dispute management processes that leave no audit trail for Reg E compliance. Craig Everett of Centrix Solutions discusses this challenge and offers a way to “go paperless” that will streamline back-office operations and make compliance easier.
An FI offering (or planning to offer) credit and debit cards should define a top-of-wallet strategy to meet account holders’ digital needs and pave the way to more interchange revenue. This executive summary offers insights and tips to help banks, credit unions, and other financial services providers in this effort.
Search Engine Optimization (SEO) is critical for maximizing the visibility of a website. Will Rodgers, Q2’s Director of Web Services, shares nine important steps FIs can take to increase their organic search results. Learn more about these efforts, which include creating dynamic, effective content; maximizing the use of links and meta descriptions; identifying reputable third-party vendors; leveraging useful tools, and more.
Preparing for Battle with Fraudsters: Arming Users for the Risk Ahead
Q2’s Eric Jewell, Product Strategist for Q2 security offerings, describes different fraud scenarios and how they’re typically carried out—along with ways to combat fraudsters. Eric’s valuable tips can help your FI create a proactive education campaign to help minimize exposure and losses related to fraud.
Banking in a Mobile-First World: Attracting Millennials and Businesses in a New Era
The millennial demographic—particularly young entrepreneurs and business leaders—has a growing share of wealth, making it increasingly important to financial institutions. This executive summary offers insights into how FIs can attract and engage with these young professionals, “millennipreneurs,” and other small businesses. Download it today, and learn how to build a mobile banking strategy around this crucial demographic.
The payments landscape has evolved a lot in the last decade, creating complexity and exposing financial institutions (FIs) to risk. In this webinar, risk management experts outlined these challenges and others, described their experiences, and offered best practices and actionable steps to help FIs better manage risk. In this webinar, Brad Johnson of Centrix Solutions and David Payne of ePayAdvisors, Inc. described the state of risk management and offered insights into best practices and ways to simplify and improve risk-management processes.
Read this insightful executive summary from a webinar discussing the benefits of Q2 SMART, an innovative platform that greatly improves FI marketing by turning vast amounts of data into a set of high-level behavioral characteristics called “traits.”
Online vendors and subscription services represent a big opportunity for financial institutions (FIs). By ensuring their payment cards are being used for these purchases and renewals, FIs can generate significant interchange revenue. This executive summary highlights Q2’s innovations and strategies for creating top-of-wallet opportunities, and includes a demonstration of Q2 CardSwap™—a product that reduces friction around payment card updates, driving FIs’ cards to the top of consumers’ wallets.
Design Your Digital Strategy with an Emphasis on Security
The branch network was designed with security as a foundation. Bulletproof glass and security guards helped convince consumers to trust institutions. Digital banking is similar, but
trust is established using strategies delivering transparent security embedded inside an account holder’s experience. Learn about designing a digital strategy with a security focus.
ADA accessibility is an important concern for banks and credit unions. Q2 web experts provide an update on ADA accessibility guidelines and discuss how Q2 can help financial institutions make their websites accessible.
During an assessment of Lincoln Savings Bank’s future direction, Q2 emerged as the right partner to bring a better digital banking experience to account holders. Q2’s exceptional user experience, high functionality, and commitment to innovation convinced the bank.
Using Security to Lock in Commercial Banking Customers
Acquiring and retaining commercial banking clients is difficult when security isn’t properly addressed. Q2 recognizes this and has developed tools to help turn big businesses into viable targets for smaller FIs. With multilayered security to address different exposure points and risks, Q2 leads the industry in delivering secure and accessible digital banking experiences.
Stay in-the-know with the latest digital banking news
Ready to get in touch?
Ask us how Q2 can deliver the digital banking experience your account holders deserve.