Mobility and Design
A great user experience—one that’s intuitive and understandable—results in happy digital banking customers.
By Jennifer Holton Dimenna
Nearly 80 percent of Americans use smartphones, and the adoption of wearable technology has roughly doubled in the past two years.
Like most financial institutions (FIs), your bank or credit union is probably actively looking for prospective account holders.
Jane uses her FI’s Bill Pay feature to handle her monthly rent payment, but most of her utilities are drafted straight out of her bank account directly through the billers.
Mobile-first banking continues to evolve.