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Analytics and Efficiency

5 myths preventing you from usability testing

As the User Experience team grows at Q2, our usability testing strategy rapidly matures with it.

Opening the doors to more women in STEM fields

Four years ago I read Gloria Feldt’s No Excuses: 9 Ways Women Can Change the Way We Think About Power and it changed my career.

Defining Your Customer Experience Leads to Loyalty

Let’s face it, defining a superior customer experience is a tricky prospect.

Beyond Faster Horses

I once believed that I wanted more Star Wars films to be made (note: I am, of course, a huge nerd1).

Are You Teaching Your Account Holders Anything?

One of my most profound experiences—professionally, anyway—occurred about ten years ago while visiting with my doctor.